Friday, July 12, 2013

Service Manager 2012 Authoring Tool - error during installation (finalizing stage)

If you wish to customize the service manager management pack, the tool require would be the Authoring Tool. However, during the installation of Authoring Tool, you might hit the error during the finalizing stage of the installation process. The error should looks like below.


However, no worries on this. To solve this, just require to install one items but both x64 and x86 version, which is below.

1. Visual C++ 2010 x64 Redistributable
2. Visual C++ 2010 x86 Redistributable


After that, rerun the installation of the Authoring Tool again and this time should be successful.:)



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