Would like to know what is the SLA and the RPO and RTO committed by Microsoft on Office365? Here is the URL links for all these legal documents and it is just published yesterday, 15th Oct.
Re-quoted from the Microsoft URL: http://www.microsoft.com/en-us/download/details.aspx?id=18128
Microsoft Office 365 Service Descriptions and Service Level Agreements for Dedicated Subscription PlansOverview
Microsoft® Office 365 for enterprises offers cloud-based Microsoft communications and collaboration solutions that are widely used by enterprise customers today. These service descriptions and service level agreements (SLAs) for Office 365 dedicated subscription plans detail the Microsoft Exchange Online messaging service, the Microsoft SharePoint® Online collaboration service, and the Microsoft Lync™ Online instant messaging and communications service. Other documents in the set describe Office 365 components related to these services.
What's New in the Latest Service Update: The new features and capabilities that are available in the latest update of Office 365 dedicated plan solutions are described in this document.
Microsoft Exchange Online Service Description: Exchange Online is a cloud-based enterprise messaging solution that is based on Microsoft Exchange Server. The Exchange Online service provides a reliable messaging environment that includes email, shared calendar, Microsoft Outlook® Web App, and Exchange ActiveSync® mobile device connectivity.
Microsoft SharePoint Online Service Description: SharePoint® Online is a managed collaboration solution from Microsoft Office 365 that provides an organization's employees with a way to efficiently work together, quickly locate organizational resources, search for experts and corporate information, manage content and workflow, and gain business insight to make better-informed decisions. SharePoint Online is built on the rich capabilities of Microsoft SharePoint 2010 technology and provides an end-to-end solution delivered over the Internet.
Microsoft Lync Online Service Description: Microsoft Lync™ Online is a next-generation communications service that connects people in new ways, anytime, from virtually anywhere. Lync Online provides intuitive communications capabilities across presence, instant messaging, audio/video calling and a rich online meeting experience including PC audio, video, content sharing, and voice.
Identity and Provisioning Service Description: This document describes the identity and provisioning technologies that play a critical role in enabling and controlling customer access to the Exchange Online, SharePoint Online, and Lync Online services. It focuses on the Active Directory authentication, directory synchronization, and provisioning services used with Microsoft Office 365 services.
Network Service Description: Microsoft Office 365 networking infrastructure components and features support delivery of the Exchange Online, SharePoint Online, and Lync Online service offerings. This document covers the network architecture for services, options for customer connectivity to Microsoft data centers, and network security.
Support Service Description: The Microsoft Office 365 support team helps customers set up the support organization they need to assist their end users. In addition, the support team provides a managed process for escalating user issues to other Microsoft support teams.
Service Management Service Description: Microsoft Office 365 works to ensure continued improvement and customer satisfaction with its technical and non-technical support services through rigorous service level management practices. This document describes practices used to promote effective and efficient resolution of customer issues through the monitoring and evaluating Online Services metrics and internal processes. It also discusses the Service Management as a Service (SMAAS) framework, which is used to foster closer integration of customer and Microsoft operations.
Service Continuity Management Service Description: Service continuity management describes the capabilities of Microsoft to restore subscribed services to customers during a significant service outage. This document presents the approach to service continuity management that Microsoft takes across all Office 365 services.
Change Management Service Description: The Microsoft change management team directs the process and procedures related to approval, scheduling, testing, and deployment of changes in the pre-production and production infrastructure environments of Microsoft Office 365. The approach used in this service management function is built on the Information Technology Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF) standards
Microsoft SharePoint Online Custom Solution Policies and Process: This document describes the customization process used for validating and deploying custom solutions to the SharePoint Online environment. The goal of the customization process is to ensure that customizations that are deployed to the customer’s SharePoint Online production environment are secure and developed according to established best practices.
Microsoft SharePoint Online Custom Solution Developers Guide: This document provides guidance about how to create customizations that will be deployed to the SharePoint Online environment. It offers information to the customer’s development team about how to develop custom solutions and what the best practices are.
Microsoft SharePoint Online Content Migration Policy for SharePoint 2010: This document provides guidance on the methods by which customers on the SharePoint 2010 platform can transfer SharePoint content databases, or a custom database, both into and out of the SharePoint Online environment. It also includes descriptions of data storage quotas, storage allocation, quotas for site collection and database size, and how content is merged and migrated into SharePoint Online.
Exchange Online Email Migration and Coexistence Service Description: The purpose of this document is to provide a description of the Exchange Online email migration and coexistence feature, along with an introduction to the related responsibilities of both Microsoft and customers.
What's New in the Latest Service Update: The new features and capabilities that are available in the latest update of Office 365 dedicated plan solutions are described in this document.
Microsoft Exchange Online Service Description: Exchange Online is a cloud-based enterprise messaging solution that is based on Microsoft Exchange Server. The Exchange Online service provides a reliable messaging environment that includes email, shared calendar, Microsoft Outlook® Web App, and Exchange ActiveSync® mobile device connectivity.
Microsoft SharePoint Online Service Description: SharePoint® Online is a managed collaboration solution from Microsoft Office 365 that provides an organization's employees with a way to efficiently work together, quickly locate organizational resources, search for experts and corporate information, manage content and workflow, and gain business insight to make better-informed decisions. SharePoint Online is built on the rich capabilities of Microsoft SharePoint 2010 technology and provides an end-to-end solution delivered over the Internet.
Microsoft Lync Online Service Description: Microsoft Lync™ Online is a next-generation communications service that connects people in new ways, anytime, from virtually anywhere. Lync Online provides intuitive communications capabilities across presence, instant messaging, audio/video calling and a rich online meeting experience including PC audio, video, content sharing, and voice.
Identity and Provisioning Service Description: This document describes the identity and provisioning technologies that play a critical role in enabling and controlling customer access to the Exchange Online, SharePoint Online, and Lync Online services. It focuses on the Active Directory authentication, directory synchronization, and provisioning services used with Microsoft Office 365 services.
Network Service Description: Microsoft Office 365 networking infrastructure components and features support delivery of the Exchange Online, SharePoint Online, and Lync Online service offerings. This document covers the network architecture for services, options for customer connectivity to Microsoft data centers, and network security.
Support Service Description: The Microsoft Office 365 support team helps customers set up the support organization they need to assist their end users. In addition, the support team provides a managed process for escalating user issues to other Microsoft support teams.
Service Management Service Description: Microsoft Office 365 works to ensure continued improvement and customer satisfaction with its technical and non-technical support services through rigorous service level management practices. This document describes practices used to promote effective and efficient resolution of customer issues through the monitoring and evaluating Online Services metrics and internal processes. It also discusses the Service Management as a Service (SMAAS) framework, which is used to foster closer integration of customer and Microsoft operations.
Service Continuity Management Service Description: Service continuity management describes the capabilities of Microsoft to restore subscribed services to customers during a significant service outage. This document presents the approach to service continuity management that Microsoft takes across all Office 365 services.
Change Management Service Description: The Microsoft change management team directs the process and procedures related to approval, scheduling, testing, and deployment of changes in the pre-production and production infrastructure environments of Microsoft Office 365. The approach used in this service management function is built on the Information Technology Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF) standards
Microsoft SharePoint Online Custom Solution Policies and Process: This document describes the customization process used for validating and deploying custom solutions to the SharePoint Online environment. The goal of the customization process is to ensure that customizations that are deployed to the customer’s SharePoint Online production environment are secure and developed according to established best practices.
Microsoft SharePoint Online Custom Solution Developers Guide: This document provides guidance about how to create customizations that will be deployed to the SharePoint Online environment. It offers information to the customer’s development team about how to develop custom solutions and what the best practices are.
Microsoft SharePoint Online Content Migration Policy for SharePoint 2010: This document provides guidance on the methods by which customers on the SharePoint 2010 platform can transfer SharePoint content databases, or a custom database, both into and out of the SharePoint Online environment. It also includes descriptions of data storage quotas, storage allocation, quotas for site collection and database size, and how content is merged and migrated into SharePoint Online.
Exchange Online Email Migration and Coexistence Service Description: The purpose of this document is to provide a description of the Exchange Online email migration and coexistence feature, along with an introduction to the related responsibilities of both Microsoft and customers.
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