Service Manager requirement - SQL Server Full-Text Search and Analysis

Different from other System Center products, Service Manager (SM) require the SQL Server Full-Text Search feature and also the Analysis feature.

If you do not include that, you should be getting these error message during the SM installation.

Therefore, you need to select this feature from the SQL installation

 And after that, the system check results is passed during the SM Setup Wizard

The entire software requirement, you may also need to refer to http://technet.microsoft.com/en-us/library/hh519608.aspx.

Microsoft Office 365 Service Descriptions and Service Level Agreements for Dedicated Subscription Plans

Would like to know what is the SLA and the RPO and RTO committed by Microsoft on Office365? Here is the URL links for all these legal documents and it is just published yesterday, 15th Oct.
Re-quoted from the Microsoft URL: http://www.microsoft.com/en-us/download/details.aspx?id=18128

Microsoft Office 365 Service Descriptions and Service Level Agreements for Dedicated Subscription PlansOverview

Microsoft® Office 365 for enterprises offers cloud-based Microsoft communications and collaboration solutions that are widely used by enterprise customers today. These service descriptions and service level agreements (SLAs) for Office 365 dedicated subscription plans detail the Microsoft Exchange Online messaging service, the Microsoft SharePoint® Online collaboration service, and the Microsoft Lync™ Online instant messaging and communications service. Other documents in the set describe Office 365 components related to these services.

What's New in the Latest Service Update: The new features and capabilities that are available in the latest update of Office 365 dedicated plan solutions are described in this document.

Microsoft Exchange Online Service Description: Exchange Online is a cloud-based enterprise messaging solution that is based on Microsoft Exchange Server. The Exchange Online service provides a reliable messaging environment that includes email, shared calendar, Microsoft Outlook® Web App, and Exchange ActiveSync® mobile device connectivity.

Microsoft SharePoint Online Service Description: SharePoint® Online is a managed collaboration solution from Microsoft Office 365 that provides an organization's employees with a way to efficiently work together, quickly locate organizational resources, search for experts and corporate information, manage content and workflow, and gain business insight to make better-informed decisions. SharePoint Online is built on the rich capabilities of Microsoft SharePoint 2010 technology and provides an end-to-end solution delivered over the Internet.

Microsoft Lync Online Service Description: Microsoft Lync™ Online is a next-generation communications service that connects people in new ways, anytime, from virtually anywhere. Lync Online provides intuitive communications capabilities across presence, instant messaging, audio/video calling and a rich online meeting experience including PC audio, video, content sharing, and voice.

Identity and Provisioning Service Description: This document describes the identity and provisioning technologies that play a critical role in enabling and controlling customer access to the Exchange Online, SharePoint Online, and Lync Online services. It focuses on the Active Directory authentication, directory synchronization, and provisioning services used with Microsoft Office 365 services.

Network Service Description: Microsoft Office 365 networking infrastructure components and features support delivery of the Exchange Online, SharePoint Online, and Lync Online service offerings. This document covers the network architecture for services, options for customer connectivity to Microsoft data centers, and network security.

Support Service Description: The Microsoft Office 365 support team helps customers set up the support organization they need to assist their end users. In addition, the support team provides a managed process for escalating user issues to other Microsoft support teams.

Service Management Service Description: Microsoft Office 365 works to ensure continued improvement and customer satisfaction with its technical and non-technical support services through rigorous service level management practices. This document describes practices used to promote effective and efficient resolution of customer issues through the monitoring and evaluating Online Services metrics and internal processes. It also discusses the Service Management as a Service (SMAAS) framework, which is used to foster closer integration of customer and Microsoft operations.

Service Continuity Management Service Description: Service continuity management describes the capabilities of Microsoft to restore subscribed services to customers during a significant service outage. This document presents the approach to service continuity management that Microsoft takes across all Office 365 services.

Change Management Service Description: The Microsoft change management team directs the process and procedures related to approval, scheduling, testing, and deployment of changes in the pre-production and production infrastructure environments of Microsoft Office 365. The approach used in this service management function is built on the Information Technology Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF) standards

Microsoft SharePoint Online Custom Solution Policies and Process: This document describes the customization process used for validating and deploying custom solutions to the SharePoint Online environment. The goal of the customization process is to ensure that customizations that are deployed to the customer’s SharePoint Online production environment are secure and developed according to established best practices.

Microsoft SharePoint Online Custom Solution Developers Guide: This document provides guidance about how to create customizations that will be deployed to the SharePoint Online environment. It offers information to the customer’s development team about how to develop custom solutions and what the best practices are.

Microsoft SharePoint Online Content Migration Policy for SharePoint 2010: This document provides guidance on the methods by which customers on the SharePoint 2010 platform can transfer SharePoint content databases, or a custom database, both into and out of the SharePoint Online environment. It also includes descriptions of data storage quotas, storage allocation, quotas for site collection and database size, and how content is merged and migrated into SharePoint Online.

Exchange Online Email Migration and Coexistence Service Description: The purpose of this document is to provide a description of the Exchange Online email migration and coexistence feature, along with an introduction to the related responsibilities of both Microsoft and customers.

Features - Office 365 and on-premise Exchange 2010

There is a long list of feature comparison between Office 365 and on-premise Exchange 2010

	Exchange Server 2010 Service Pack 1	Exchange Online
SERVICE FEATURES
Mailbox size	Configurable	500 MB (Exchange Online Kiosk user) 25 GB (Exchange Online Plan 1 user) Unlimited (Exchange Online Plan 2 user)
Message size limits (max attachment size)	Configurable	25 MB
Recipient limits	Configurable	500 recipients/day
Message rate limits	Configurable	30 messages/minute
Deleted item recovery	Configurable	14 Days
Deleted mailbox recovery	Configurable	30 Days
CLIENT ACCESS
Outlook 2010	Yes	Yes
Outlook 2007	Yes	Yes
Outlook 2003	Yes	No
Outlook Anywhere (RPC over HTTPS)	Yes	Yes
Outlook Cached Mode	Yes	Yes
Outlook Online Mode	Yes	Yes (not recommended)
Autodiscover	Yes (for Outlook and mobile)	Yes (for Outlook and mobile)
Outlook Web App	Internet Explorer 7+, Safari 3+, Firefox, Chrome	Internet Explorer 7+, Safari 3+, Firefox , Chrome
Outlook Web App light experience	Almost any browser	Almost any browser
Outlook Web App: Vanity URL (http://mail.contoso.com)	Yes	Customer can set up a redirect
Outlook Web App: session time-out	Configurable	Default: 6 hours Configurable up to 24 hours.
Public/private computer logon option	Yes	No
WebReady document viewing	Yes	Yes
Disable web access	Yes	Yes
Instant messaging and presence connected to web email client	Yes	Yes
Macintosh support (rich client)	Outlook for Mac 2011, Entourage 2008 Web Services Edition	Outlook for Mac 2011, Entourage 2008 Web Services Edition
IMAP	Yes	Yes
POP	Yes	Yes
MOBILITY
Windows Phone 7 devices	Yes	Yes
Windows Mobile devices	Windows Mobile 5.0+	Windows Mobile 6.0+
Other Exchange ActiveSync devices (such as iPhone)	Yes	Yes
Remote device wipe (implementation varies by mobile device manufacturer)	Yes	Yes
Customize Exchange ActiveSync security policies and settings, including PIN/password lock	Yes	Yes
Disable Exchange ActiveSync access	Yes	Yes
Mobile device allow/block/quarantine	Yes	Yes
Certificate-based authentication for Exchange ActiveSync	Yes	No
Over-the-air-update for Outlook Mobile	Yes	Yes
Mobile SMS sync (through Exchange ActiveSync)	Yes	Yes
SMS (text messaging) notifications	Yes	Yes
BlackBerry (via Blackberry Enterprise Server)	Yes	Hosted BlackBerry service not offered during beta
BlackBerry (via Blackberry Internet Service)	Yes	Yes
EMAIL/INBOX
“Send on behalf of” and “send as”	Yes	Yes
Shared mailboxes	Yes	Yes
Catch-all mailbox	Yes	No
Server-side email forwarding	Yes	Yes
Inbox rules	Yes	Yes
Tasks	Yes	Yes
Conversation view and actions (such as ignore conversation)	Yes	Yes
MailTips and MailTips customization	Yes	Yes
Connected accounts (aggregate mail from multiple external email accounts)	No	Yes
CONTACTS/DIRECTORY
Personal contacts	Yes	Yes
Personal distribution groups	Yes	Yes
Shared distribution groups (in Global Address List)	Yes	Yes—managed via web or synchronized from Active Directory
Restricted distribution groups	Yes	Yes
Dynamic distribution groups	Yes	Yes
Moderated distribution groups	Yes	Yes
Self-service distribution groups	Yes	Yes (for groups not synchronized from on-premises Active Directory)
Global Address List	Yes	Yes
Hide users from Global Address List	Yes	Yes
Custom address lists	Yes	No
Hierarchical address lists	Yes	No
Global Address List segmentation	Yes	No
Offline Address Book	Yes	Yes
External contacts (in Global Address List)	Yes	Yes
CALENDAR
Out-of-office auto-replies	Yes	Yes
Cross-premises calendar free/busy (mix of on-premises/cloud users)	Not applicable	Yes
Federated calendar sharing	Yes	Yes
Publish or subscribe to calendar thorugh iCal	Yes	Yes
Side-by-side calendar view in web client	Yes	Yes
Resource mailboxes (for example, for conference rooms or equipment)	Yes	Yes
Outlook 2010 Room Finder	Yes	Yes
UNIFIED MESSAGING, FAX
Interoperability with on-premises voicemail systems	Yes	Via SMTP
Exchange Unified Messaging (hosted voicemail)	Yes	Yes
SECURITY
Anti-spam (AS)	Customer chooses AV/AS solution	Forefront Online Protection for Exchange
Antivirus (AV)	Customer chooses AV/AS solution	Forefront Protection for Exchange
Safe and blocked senders (configurable at the organization level)	Yes	Yes
Opportunistic TLS for inbound/outbound email	Yes	Yes
Forced TLS for inbound/outbound email	Yes	Yes
S/MIME	Yes	Yes, with limitations No Outlook Web App support
PGP	Yes	Yes
COMPLIANCE/ARCHIVING
Disclaimers	Yes	Yes
Transport rules	Yes	Yes
Personal archive	Yes	Yes
Retention policies	Yes	Yes: Exchange 2010 retention policies No: Exchange 2007-style managed folders
Journal messages to external or on-premises archive	Yes	Yes
Multi-mailbox search (e-discovery)	Yes	Yes
Legal hold	Yes	Yes
Rolling legal hold (single item recovery)	Yes	Yes
ADMINISTRATION
Administration through a Web-based interface (Exchange Control Panel)	Yes	Yes
Forefront Online Protection for Exchange Administration Center access	Optional	Yes
Administration through command line shell (PowerShell)	Yes	Yes
Role-Based Access Controls (RBAC)	Yes	Yes
Message tracking	Yes	Yes
Usage reporting	Some data can be extracted using PowerShell	Some data can be extracted using PowerShell
Auditing	Yes	Yes
APPLICATION ACCESS/CUSTOMIZATION
Application connectivity through web services	Yes	Yes
SMTP relay	Yes	Yes
Outlook Web App Web Parts	Yes	Yes
Outlook add-ins and Outlook MAPI	Yes	Yes
Application connectivity through Exchange Server MAPI/CDO API	Yes	No
Application connectivity through DAV	No	No
OTHER
Public folders	Yes	No
Global Address List synchronization from on-premises directory (Active Directory)	Not applicable	Yes—one-way through the Directory Synchronization tool
Global Address List synchronization from multiple on-premises Active Directory forests	Yes	No

To set customer's expectation right, most important is to let them know 

The following list of features is not supported for Exchange Online:

• Outlook 2003 connectivity

• Public/private computer logon option

• Certificate-based authentication of mobile devices for Exchange ActiveSync

• Catch-all mailbox

• Custom address lists

• Hierarchical address lists

• Global Address List segmentation

• Application connectivity through Exchange Server MAPI/CDO API

• Application connectivity through DAV

• Public folders

• Global Address List synchronization from multiple on-premises Active Directory forests